Specialist Scaffold Products is committed to supplying the highest quality tools, tool belts and products. Each of our products will be checked for defects prior to shipping as part of our Quality Assurance Program. Customers can return unused items to Specialist Scaffold Products within 30 days for a full refund on the purchase price of the item. Shipping costs on returns are the responsibility of the customer. Specialist Scaffold Products retains the right to determine if a product is deemed qualified for a refund.